JOB SUMMARY:

AmCham Philippines seeks a Membership Associate who will help connect with the members by conducting general customer service activities such as database administration, event support, and membership retention activities.

RESPONSIBILITIES:

  • Serves as primary and initial contact for customer service related
  • calls, fielding questions, issues, etc. 
  • Coordinates monthly renewal letters, emails, and other membership related communications.
  • Coordinates the scheduling of membership engagement sessions.
  • Generates reports for insight into membership engagement.
  • Responsible for data quality, ensuring contact information and critical data points are kept up-to-date.
  • Works with the Membership Manager and other Chapter Managers to alter the database to meet the changing needs of internal staff and the organization.
  • Maintains accurate records for reports of membership activities.
  • Administers the relationship side of the membership database and updating contact information.
  • Generates standard reports upon staff request.
  • Maintains various retention dashboards.
  • Supports the events department in setting up meetings for the department.
  • Ensures membership materials are available for meetings.
  • Serves as the membership liaison for the events department.
  • Reports performance metrics for events.
  • Creates and distributes event sign-in/attendance sheets.
  • Where appropriate, follows up with attendees and ensures their engagement in various committee/taskforce distributions.